Last Updated: Aug 10, 2025
1. Eligibility
- You may request a refund within 30 days of purchase for unopened products only.
- Products must be in original packaging with seal intact.
- For hygiene reasons, opened or used products are non-refundable, except if defective.
2. Defective or Damaged Items
If you receive a defective or damaged product, please contact us within 7 days of receipt. We will provide a pre-paid return label and process a full refund or replacement upon inspection.
3. How to Request a Refund
- Contact support at info@tktxeurope.com with your order number and reason.
- Ship the product back to: Return Address.
- Once received and inspected, we will notify you and credit your original payment method within 14 days.
4. Shipping Costs
If the refund is approved, any delivery charges originally paid will be reimbursed.
Return shipping costs are your responsibility, except for defective or incorrect items.